The Fashion Retail workshop provides a solid understanding of the Retail Business in the fashion world today. It will provide you with the knowledge needed for strategic retail planning to ensure growth and development in an increasingly competitive retail environment. The workshop is built on theory and practical sessions.


Cynthia Tabcharany

Cynthia Tabcharany began her career as a sales consultant in the prestigious boutique “Hermès” in Lebanon. This experience gave her the chance to grow in Retail and earn the position of Visual Merchandiser and Wholesale Manager for “Givenchy” in the Middle East Region. Aiming for more, Cynthia moved to Dubai, and is now the Regional Retail Manager of the greatest Maison, “Valentino.”

 Topics Covered

  • • Introduction to Fashion Retail
  • • Meaning of Luxury
  • • Main Responsibilities of a Retail Manager
  • • Behavioral, Managerial, and Technical Competencies of a Retail Manager
  • • Day to Day Tasks
  • • Monitoring and Achieving KPI’s
  • • Budgeting
  • • Action Plans
  • • People Management
  • • Stock Management
  • • Customer Service
  • • CRM – Customer Relationship Management
  • • Policies & Procedures Implementation
  • • Market & Competitor Awareness
  • • Store Openings and Modifications
  • • Partnering with Different Departments in the Corporation
  • • Career Opportunities and Advice


  • Duration: 4 weeks (30 hours)
  • Time: Evening Session
  • Starting Date: January 20, 2019
  • Price: 7,800 AED
  • Location: Iris Bay Commercial Tower, Business Bay, Dubai
  • Limited Seats

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